Get In Touch
Need assistance? Check out the FAQs below for answers to common questions. If you don’t find what you’re looking for, feel free to reach out using the contact form at the bottom of the page.
Product & Store Information
What size should I be getting?
All our clothing uses standard sizing, with most items featuring a custom size chart. We strongly recommend choosing one size larger, as our pieces are tailored to fit the body closely—sizing up ensures a better fit.
Our shoes and loafers are true to size, but since loafers have no laces, they need to fit well. If you're unsure of your size, going one size up will help avoid a tight fit. For half sizes, we suggest sizing up by 0.5 for improved comfort.
Refer to the foot length in CM/INCHES to find your perfect size—these measurements are 100% accurate to the shoe.
Is the material of good quality?
We partner with leading global manufacturers to source premium materials, thus ensuring every piece meets our high standards for quality, comfort, and durability.
Which payment method can I use?
We offer the following trusted payment methods.
- All credit card types
- PayPal
- Klarna
- Afterpay
- Amazonpay
- ShopPay
We have made sure each checkout is done encrypted & safe.
Shipping & Tracking
How long will it take to receive my order?
We are currently experiencing a high order volume, and shipping time might be longer than usual.
All orders will be dispatched within 24 business hours, you will recieve your unique tracking code.
Our average shipping times are:
Asia - 7-10 Business days
USA & Canada - 7-12 business days
LATAM - 9-13 business days
Europe - 7-12 business days
Africa - 10-16 business days
Do you ship worldwide?
Yes we ship internationally, no matter where you may be.
How can I track my order?
Simply visit the 'My Order' page under 'Support' and enter your unique tracking code which you received in your email.
Will I be charged by customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Returns & Exchange
How can I return an item?
You can return an item within 14-days guaranteed. No questions asked.
We do not charge a return fee.
The customer only have to bare the return label.
How to submit a return?
Simply email us at contact@renssnce.com or through our contact form.
Please provide the reason for your return and photos of the product.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, contact the bank/credit card company. It may take some time before the refund is posted to your account.
Still need support?
Contact Us
Did not find your question or need personal assistance?
Send us an email on contact@renssnce.com Or send us a message through the form below.